FAQs

We use two different websites for ordering, you will need a separate account for each website (they can have the same username, email, and password, but you will need to register on BOTH websites). If you have any questions about our two websites, please see the FAQ section: Availabilities

Once we have received your New Customer Application with your Tax-Exempt Form and/or Resale License, we will invite you to create accounts on our websites. We recommend creating accounts for both websites simultaneously, with the same log-in information for future ease. To create an account on our same-week ordering website, please go here: https://shop.tristatefoliage.com/my-account/. To create an account on our Prebook site, please go here: https://prebook.tristatefoliage.com/my-account/.

Once you receive our In-House ordering Availability via email (which is normally release on Saturday at 12pm EST) click on the link for Availability to begin ordering for same-week delivery. If you want to receive our availability emails, please sign up for the TSF Mailing List. If you are unsure when the ordering deadline is for same-week delivery, Please check the FAQ section: Ordering.

Tri State Foliage is a business-to-business wholesaler of live plants and associated goods. You must have a valid vendor's license or reseller's permit to purchase. New customers should fill out an application here: New Customer Application.

Our In-House Availability is updated once a week on Saturday at 12pm EST (please note that this does change during our peak Spring season from 4/1-5/31). We notify all customers via email with a link to our regular shop website. You can sign up for availability emails here: TSF Mailing List. Same-week orders are placed at: shop.tristatefoliage.com/. To order, you must have an approved account on our same week ordering website (please see our FAQ section: Creating an Account).

To ensure you have your order in on time for same-week delivery, below is our general loading schedule:

Please have your orders submitted by Monday at 10am EST if you are in these areas: PA, Southwest KY, TN, any state South of TN, Northeast OH (Cleveland), and Dayton.

Please have your orders submitted by Tuesday at 10am EST if you are in these areas: Cincinnati or Indianapolis.

Please have your orders submitted by Wednesday at 10am EST if you are in these areas: MI/Toledo, Northern IN, Columbus, KY (Lexington/Louisville).

After a successful order has been placed, you will receive an order confirmation email. No payment is needed at the time of ordering, but you will be asked to select your preferred payment method. Once your order has been prepared for delivery or pickup we will email you an invoice which can be paid by check, credit card, or ACH.

All products are available on a first-come, first-serve basis. As orders are placed, items are automatically deducted from inventory. Many products sell out quickly, so we suggest placing your order as soon as possible; we do not allow backorders on this site. You may place as many orders as you like in order to reserve the items you want. Due to the nature of our business, items are not guaranteed until invoiced.

If you do not see the products you need on our In-House site, or if you would like to place an order for the future, use our Prebook Site.

If you have a large upcoming project/event or a particular plant you would like us to source for you, please send specifics (need-by date, quantities, sizes, delivery location, etc) by email. We pass these requests on to our buyers to determine availability and possible substitutions. We need a minimum of one-week’s notice for special items/large requests. For orders delivering Monday-Wednesday we need requests by Tuesday noon the week prior. During the spring, for Thursday-Friday deliveries, we need your order by Friday 9 a.m. the week prior.

Walk-ins are permitted Tuesday, Wednesday, and Friday, between 9 a.m.-4 p.m. We do not accept walk-ins Mondays or Thursdays, as these are our receiving days, and we do not have the staff available to prepare your order. Please let us know when you plan on picking up, either on your order or by email/phone, to make sure we have staff available to help you.

We highly recommend placing your order before coming in. You are still more than welcome to tour the greenhouses and see our plants up close, but we kindly request you do not pull plants without checking with our staff prior. Items in our greenhouse may already be sold.

We offer a 5% discount to all customers who pay their order promptly at the time of delivery or within established terms. Any items listed as NET (sale items, hard goods, rare plants, etc.) are not eligible for discount. We reserve the right to revoke discounts at any time.

We currently accept the following payment methods: ACH (1% fee,) Credit Cards (3% fee,) and check. If you are a member of Master Nurseries, please select that option. When placing your order online, please choose the correct option. We will automatically invoice per the method you select when checking out, including applicable fees.

For COD clients, we require a copy of your vendor’s license and EIN/TIN. For this option, we accept a check upon delivery, Credit Card, or ACH through your invoice. COD customers MUST pay before or at the time of delivery. If payment is not received by delivery, the 5% courtesy discount will be revoked.

To establish TERMS with us, we require a credit application including three references. You can find the application here: TSF Terms Application. Once approved, your company will have NET 30 days from the invoice date to pay. A 1.5% finance charge (not to exceed 18%) will accrue on all invoices older than 30 days. After 30 days, any discounts will be discontinued. Accounts with invoices older than 60 days will be put on hold, and unable to place additional orders.

Customers with a record of payment issues, may be asked to pay via credit card before an order will be loaded for delivery.

We charge an affordable flat rate delivery fee based on your location, as long as a minimum order value is reached. You can find our delivery fees and minimums here.

Please note that due to the volatile nature of fuel and other associated logistical costs, delivery fees are subject to change. Our delivery areas are constantly growing. If you do not see your city/area listed, please email or call to ask about fees and minimums. Please note deliveries are not on racks or skids, and we CANNOT deliver to residences.

We are currently updating our Spring availabilities and policies.

We must be notified within 2 business days after the receipt of delivery should there be any problem with plant material, so that we may address the issue (i.e. shortage, broken/crushed plants or cold damage.) We cannot be responsible for claims beyond that period of time. After receiving your order, plants should be thoroughly inspected for problems (insect, disease, etc.). No claim will be processed without prior notification.

If plant material is being returned, the customer is responsible for properly maintaining foliage until picked up by Tri State Foliage. We do our best to provide the highest quality plants available, however insects and mites are always a factor when dealing with live plants. We will not accept returns or credit of plants unless a plant is totally infested, damaged in transit, not rooted etc.

Canceled orders may be subject to a 25% restocking fee. If a plant is returned without appropriate cause, a 25% restocking fee may be issued. Fees are applicable per owner discretion. Please call for questions.

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